Frequently Asked Questions

If you are looking for massage and relaxation focused tools, explore Relaxation Accessories. For face and body care devices, browse Smart Face & Body Sculpting. For products focused on heat, light, support and everyday wellness routines, visit Smart Wellness.

Yes. We recommend reviewing each product page carefully, including its specifications, included items and intended use. Comparing those details can help you choose the option that best fits your routine.

Important product details are provided on the individual product page. Please review the description, specifications, included components and available options before completing your purchase.

Usage varies by product. Always follow the instructions provided with your item and any usage information shown on the product page. Do not use a product in a way that differs from its supplied instructions.

Products should be used according to the information and instructions supplied with each item. Relivora products are not intended to replace professional medical advice, diagnosis or treatment. If you have a medical condition or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Care instructions depend on the product. Follow the manufacturer's cleaning and storage guidance supplied with your item. Electronic products should not be exposed to water unless the supplied instructions specifically state that they are designed for it.

After completing checkout, you should receive an order confirmation at the email address provided during checkout. Keep this confirmation for your records as it contains important information about your purchase.

Contact us as soon as possible if you need to request a change or cancellation. Once an order has entered processing or has already shipped, changes may no longer be possible.

Available payment methods are displayed during checkout. The options shown there are the payment methods currently available for your order and location.

Once tracking information becomes available, use our Track Order page to follow your shipment. Tracking information may take some time to update after the shipping carrier receives the package.

Shipping availability is determined during checkout based on your delivery address. Enter your location at checkout to see the shipping options currently available for your order.

Carriers may require some time to scan and update a parcel after shipping information is created. If your tracking has not updated for an extended period, contact our support team and include your order number.

Contact our support team as soon as possible and provide your order number along with clear details about the issue. If relevant, photos of the product and packaging can help our team review your request more efficiently.

Please review our Refund Policy for the latest eligibility requirements, conditions and instructions before requesting a return.

Contact us promptly with your order number and clear photos showing the item, packaging and damage. This information helps us review the issue and determine the appropriate next step.

Visit our Contact Us page to send us a message. Including your order number when contacting us about an existing purchase will help our team assist you more efficiently.

Links to our current Privacy Policy, Refund Policy, Shipping Policy and Terms of Service can be found in the footer of the website.

We are happy to help. Send your question through our Contact Us page and provide as much relevant information as possible so our support team can assist you.